Privacy Policy

1. Who we are

Kolskoot Radio (“we”, “us”) operates kolskootradio.co.za, a community radio website serving Gordon’s Bay and the Helderberg. We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).

2. Information officer

For privacy requests or complaints, contact our information officer:

• Name / role: Kolskoot Radio
• Email: info@kolskootradio.co.za

3. Personal information we collect

Depending on how you use the site, we may collect:

• Account details — name, email address, password (stored as a secure hash), optional phone number and profile photo
• Classified listings — title, description, price, category, contact details you choose to publish
• Studio chat — display name and messages you send while logged in
• Technical data — IP address, browser type, and essential cookies needed for login and security
• Contact enquiries — information you send by email, phone, or WhatsApp

4. Why we process your information

• To create and manage community accounts (classifieds and studio chat)
• To publish and moderate classified listings
• To operate live studio chat and prevent abuse
• To respond to enquiries and provide community radio services
• To secure the website (fraud prevention, CSRF protection, session management)

We rely on your consent (where you register or tick a consent box), contract (providing the service you requested), and legitimate interests (running a safe community site), as applicable under POPIA.

5. Cookies

We use essential cookies / session storage so that you can stay logged in, submit forms securely, and remember preferences (for example cookie consent and template choice). These are required for the site to work. We do not use third-party advertising cookies. If analytics tools are added later, non-essential cookies will only run after you accept them via the cookie notice.

6. Sharing of information

We do not sell your personal information. Information may be shared only:

• With our hosting and email providers as needed to run the website
• When you publish a classified (details you include are visible to the public)
• When required by law or to protect rights, safety, or the service

7. Retention

We keep account and listing data while your account is active and for a reasonable period afterwards for moderation, dispute handling, and legal requirements. Chat messages may be retained for moderation. You may request deletion (see below).

8. Your rights under POPIA

You may request to:

• Access the personal information we hold about you
• Correct or update inaccurate information
• Delete or destroy personal information (subject to legal limits)
• Object to certain processing or withdraw consent where processing is consent-based
• Lodge a complaint with the Information Regulator (South Africa)

To exercise these rights, email info@kolskootradio.co.za with the subject line “POPIA request”. We will respond within a reasonable time.

Information Regulator: inforegulator.org.za

9. Security

We use reasonable technical and organisational measures, including password hashing, secure sessions, and access controls for administrators. No online service can guarantee absolute security.

10. Children

This website is aimed at a general audience. If you are under 18, please use the site with a parent or guardian’s guidance when providing personal information.

11. Changes

We may update this policy from time to time. The latest version will always be published on this page.